Voicebots
Voice AI Agents are intelligent and efficient virtual agents that use the natural language processing (NLP), intent recognition and conversational AI to understand and resolve customer issues over the phone without having to rely on static, rule-based scripts. Unlike traditional IVRs, these agents can handle open-ended inputs, adapt based on sentiment, and take actions autonomously.
Voice AI agents are especially critical in enterprise settings where scalability, multilingual support, and integration with backend systems are required to deliver seamless, human-like automation.
Real-time Intent Recognition
CRM, Helpdesk & Knowledge System Integration
Sentiment-Aware Escalation
Projects delivered
Frequently Asked Questions
What does it mean by a Microsoft Solution Partner?
Microsoft solution partners are companies that are registered with or certified by Microsoft to deliver trusted, high-quality solutions, ensuring business benefits from proven expertise and the latest technologies. As a member of the Microsoft AI Cloud Partner Program, we can offer software, services, and/or solutions to customers.
What kind of Cloud Solutions can you provide?
At IFI Techsolutions, we can offer end-to-end cloud services, which include migration, deployment, optimisation, and security. With this, we help businesses to scale efficiently while reducing operational costs and improving flexibility.
How can my business benefit from Managed Services?
It is a business model where you can outsource the responsibility for maintaining and monitoring certain processes or functions to a third-party Managed Service Provider (MSP) like us, typically through a contract with defined service-level agreements (SLAs).
We provide proactive monitoring, support, updates, and issue resolution to ensure your IT environment runs smoothly, meanwhile your team can focus on strategic business growth.
What are the industries that commonly choose your solutions?
We work with businesses across various industries, including finance, healthcare, manufacturing, education, and retail. We are known for delivering customized solutions to meet specific operational and compliance requirements of businesses working in these sectors.
How can I find the right Microsoft Solution Partner for my business needs?
To choose the right Microsoft Solution Partner, evaluate their expertise, industry experience, certifications, and client success stories. Make sure that they align with your business goals, offer tailored solutions, and provide reliable ongoing support.
